You must inform us in writing, within 14 days following the date of receipt or presentation of said package, of your intention to return the package(s) received in accordance with their original condition, indicating the reason for the return. The product(s) must be returned in their original, unopened cardboard packaging (closing adhesive intact upon receipt) and their original condition (new content, unopened, unsealed, unused, untested or assembled). The costs of returning the package(s) are your responsibility.
In the event of an order error, you must return the package in accordance with the return conditions accompanied by payment for the shipping costs of the new package equal to the shipping costs corresponding to the desired product subject to availability. Return processing fees may be applied depending on the model returned. To find out more about our general conditions of sale, click here.