General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1: SCOPE AND AMENDMENT OF THE GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale apply to all orders placed on the website: www.musher-antiglisse.com from October 24, 2016.

ARTICLE 2: PRODUCT AVAILABILITY

Our product offers are valid as long as they are visible on the website.

ARTICLE 3: ORDER VALIDATION AND ELECTRONIC SIGNATURE (LAW OF MARCH 13, 2000 ON ELECTRONIC SIGNATURES)

Any order form signed by the consumer by “double-clicking” constitutes irrevocable acceptance, which may only be challenged within the limits provided for in these general terms and conditions of sale. The “double click,” together with the authentication and non-repudiation procedure and the protection of message integrity, constitutes an electronic signature. This electronic signature has the same legal value between the parties as a handwritten signature. Any order that has been validated, paid for, is being prepared, or has been shipped cannot be canceled.

ARTICLE 4: PAYMENT TERMS

The order will only be processed upon receipt of payment.

By credit card via Société Générale (PayBox)

By credit card via PayPal (Secure Banking System)

ARTICLE 5: PRODUCTS

All our products are new and packaged. Photos and illustrations are not contractually binding. The customer is solely responsible for knowing the snow-chain fitting requirements for their vehicle as recommended by the manufacturer. We are not responsible for incorrect installation of the products or improper use of the products contrary to the installation instructions. The customer is solely responsible for the use and maintenance of the products. Personal or property damage of any kind caused by the products, which may result from malfunction or improper use, is not covered by our company.

ARTICLE 6: PRICES

All our prices include VAT. All our prices may be changed at any time depending on available stock.

ARTICLE 7: SHIPPING, DELIVERY TIMES AND SHIPPING COSTS

The products are delivered to the delivery address you provided during the ordering process and according to the delivery method selected. Delivery times are provided for information purposes only and are not guaranteed. In the event of an incorrect address and/or following the return of a package, new reshipping charges identical to those for the first shipment will be charged.

Shipping costs include postage and packaging and handling costs.

We are not responsible for delivery times. We cannot be held responsible for any delay in the delivery process. Only the shipping company is responsible for transportation and delivery times (in business days). No refund of the order or shipping costs will be made if the carrier fails to meet the delivery times.

SEBELTECH MUSHER cannot under any circumstances be held liable for destruction, damage, loss, theft, delay, or non-delivery occurring during transportation. In the event of destruction, damage, loss, theft, delay, or non-delivery occurring during transportation, no claim against the carrier may be made and no order refund will be issued.

All orders that have been paid for and shipped (then returned by the carrier) but not claimed by the customer will, after a period of 6 months (from the order date), be considered lost by the customer for the benefit of our company. The order will be canceled and not refunded.

Orders refused upon delivery and returned by the carrier without an after-sales service return number will not be eligible for reimbursement of the outbound shipping costs. The return shipping costs will be deducted from the order refund.

For international deliveries (outside Europe), customs duties and taxes may be applied in accordance with the legislation in force in the delivery country and shall be payable by the recipient.

ARTICLE 8: PACKAGE RETURN CONDITIONS

The customer must inform us in writing, within 14 days following the date of receipt or attempted delivery of the package in question, of their intention to return the package or packages received in their original condition, stating the reason for the return. The 14-day period begins on the day following the conclusion of the contract or delivery of the goods. If this period expires on a Saturday, Sunday, or public holiday, it is extended until the next working day.
After this period, we will no longer accept package returns. No package return will be accepted without the customer’s written request and will be automatically refused. An after-sales service case number will be assigned for the returned order. No package return will be accepted without an after-sales service case number.

The product or products must be returned in their original unopened cardboard packaging (sealing tape intact upon receipt) and in their original condition (new, unopened, unsealed, unused, untested, and uninstalled contents). We do not accept returns or exchanges of any product that has been opened, unsealed, used, tested, or installed, or whose original cardboard packaging has been opened (sealing tape or strapping opened, cut, or torn).

Package return period: The returned package or packages must reach us within 14 days following the date of attempted delivery or receipt of the package in question.

The buyer is responsible for the cost of returning the package or packages for any reason. Return processing fees may be applied depending on the product or products returned.

At the buyer’s request and after receipt of the returned package or packages in compliance with the return conditions, a refund will be issued for the amount of the product or products. The original shipping costs will be refunded up to the amount corresponding to the least expensive standard shipping method, solely in connection with the customer’s exercise of the right of withdrawal. We do not refund products whose cardboard packaging has been opened. We do not refund products that have been opened, unsealed, tested, installed, or broken during use.

No package returns are accepted from outside Metropolitan France.

ARTICLE 9: EXCHANGE TERMS

In the event of an ordering error by the buyer who wishes to exchange the product, the buyer must return the package in accordance with the package return conditions, together with payment for shipping the new package equal to the shipping costs corresponding to the desired product, subject to availability. Return processing fees may be applied depending on the model returned.

ARTICLE 10: WARRANTY

Manufacturing defect warranty: To benefit from our manufacturer’s warranty in the event of a manufacturing defect identified when opening the sealed box or bag containing the ordered product, the customer must provide proof of the manufacturing defect (photos, videos, description of the defect). After receipt of the package in compliance with the package return conditions and after we have verified the manufacturing defect, a standard exchange will be carried out, subject to availability.

2-year warranty:

1st year: in the event of a substantiated problem with the product, 100% refund
2nd year: in the event of a substantiated problem with the product, 50% refund

This warranty does not apply in the event of:

Incorrect installation

Damage to the equipment during installation or use

Improper use contrary to the user instructions

Personal or property damage of any kind caused by the products

Improper product maintenance after use

Excessive speed (more than 50 km/h)

Use for more than 30 km on a dry road.

ARTICLE 11: RIGHT OF WITHDRAWAL

For products purchased online, the customer has 14 days from the date of delivery of the goods to exercise the right of withdrawal from their order. The postmark or the date on the proof of availability constitutes the starting point for this period. The return or cancellation may concern all or part of the order.

Return and exchange costs are borne by the customer.
The full or partial refund will be made no later than 30 days after Musher Antiglisse receives the returned goods. The refund will be made by bank transfer to the customer in accordance with the information provided when placing the order. Returned products that are damaged, incomplete, soiled, tested, opened, or without their original packaging will not be accepted, exchanged, or refunded.

After the 14-day period from delivery has elapsed, the goods will not be accepted for return, exchanged, or refunded.