You must inform us in writing, within 14 days of the date of receipt or presentation of the said package, of your intention to return the package (s) received in accordance with their original condition, indicating the reason for the return. The product (s) must be returned in their original unopened cardboard packaging (sealing adhesive intact on receipt) and their original condition (new, unopened, unsealed, unused, untested or assembled content). You are responsible for the cost of returning the package (s).

In the event of an order error, you must return the package in accordance with the return conditions accompanied by payment for the cost of sending the new package equal to the shipping costs corresponding to the desired product, subject to availability. Return processing fees may apply depending on the returned model. To learn more about our general conditions of sale, click here.